SUPPLEMENT REMINDER:

Supplement orders and shipments will only be fulfilled Mon - Thurs. If there any questions, please call the office. 

AUGUST 30, 2023: IMPORTANT OFFICE ANNOUCEMENT:

As we continue to provide ongoing care to you and your family, we also have to care for our families and ourselves. As such, we will no longer be accepting texts or after-hours calls.  Please contact the office with questions and concerns and each practitioner will get back to you on their next business day. For true emergencies, please dial 911. For urgent, after-hours calls or texts, please contact your primary care practitioner as we have always encouraged and required. Thank you for understanding and feel free to discuss with your practitioner at your next consult. NECFH

Supplement Ordering and Billing:

Please submit your refill request in the "My Supplements" section of your portal OR by sending a secure message to Traci. Please include the following details for EACH ITEM:

1.       Name of the product (please not just "Probiotic" or "Fish Oil" or "Antimicrobial")

2.       Brand

3.       Dose/Strength (5 mg, 1000 IU, etc.)

4.       Form (liquid, capsule, powder, chewable, etc.)

5.       Size (120 caps, 8 oz, 30 ml, etc.)

6.       Quantity desired

7.       Pick up or delivery (please include your address if it has recently changed)

Supplement sales billing is done OUTSIDE the patient portal. Therefore, you may be asked to provide your payment information again as this portal is encrypted and credit card details can not be transferred.

5/13/2023: IMPORTANT OFFICE REMINDERS

Consent Forms: ALL patients under the age of 18, MUST BE SIGNED by BOTH PARENTS. Please ensure the appropriate consent form is submitted according the provider you or your child are seeing and the state you reside in. The consent forms are required to be filled out YEARLY.

PEDIACTRIC and ADULT Update Forms: This must be submitted the THURSDAY BEFORE any scheduled appointment. You will receive an email reminder automatically through your PATIENT PORTAL (CERBO). If you have not received these emails in the past, please check your spam.

Appointment Reminders: These will be sent out 10 days prior via email and 72 hours prior via text. Please make sure your email and phone number are correct on file. If it is telehealth appointment, that email/text reminder will have appropriate doxy link for appointment.

Cancellation Policy: If you do not cancel an appointment AT LEAST 48 HOURS PRIOR, then you will be CHARGED 50% of your scheduled time.

Annuals: An annual is REQUIRED once a year and must be IN OFFICE for Dr. Wells and Dr. Smith and for Dr. O'Hara patients who reside in CT, NY and NJ. Please keep in mind, if you or your child is overdue for one, no prescriptions or tests can be ordered until after your scheduled annual.

Prescriptions and Office Requests: For prescription refills, letters and forms for school and camp need a 1 weeks’ notice in order to be fulfilled. So please notify the office ahead of time.

Please contact our office if you have any questions.

THANK YOU!