Traci will be out of the office from 7/2 - 7/12, and she will return on Monday 7/15. 

In order to ensure a normal delivery, please place your supplement orders by Monday 7/1. Refill requests for office pick-ups and shipments will be very limited from 7/2 - 7/12. Upon Traci's return, refills will be fulfilled in the order in which they were received so delays in shipping and billing should be expected. 

The office will also be CLOSED on 7/4 and 7/5. We will RETURN on Monday 7/8

Responses to portal messages will be delayed or not be viewed until the office returns. If there is an emergency, please contact 911 or your local primary care provider. Thank you for understanding. 


Annual Comprehensive Administration Plan (ACAP) Fee:

Prescribing medications has taken increasing time on Dr. O'Hara's part in the last few years. Because of this, for all returning patients for whom she is prescribing pharmaceutical medications (as well as lab orders not completed during the time of consults or in preparation for a consult), she will need to charge an Annual Comprehensive Administrative Plan (ACAP) fee of $100 per family. This will be charged in June of each year based on prescriptions required of Dr. O'Hara in the previous year. Of course, you can always ask your primary practitioner to prescribe these medications and provide these lab orders. Dr. O'Hara is happy to discuss this with you, your primary provider or to mentor your primary provider through a transition to do this if you do not want to incur this annual charge in the future. Thanks for your understanding. 

- Dr. O'Hara

***Please see below for additional important office reminders. Thank you!***


Supplement orders and shipments will only be fulfilled Mon - Thurs. If there any questions, please call the office. 

Supplement Ordering and Billing:

Please submit your refill request in the "My Supplements" section of your portal OR by sending a secure message to Traci. Please include the following details for EACH ITEM:

1.       Name of the product (please not just "Probiotic" or "Fish Oil" or "Antimicrobial")

2.       Brand

3.       Dose/Strength (5 mg, 1000 IU, etc.)

4.       Form (liquid, capsule, powder, chewable, etc.)

5.       Size (120 caps, 8 oz, 30 ml, etc.)

6.       Quantity desired

7.       Pick up or delivery (please include your address if it has recently changed)

Supplement sales billing is done OUTSIDE the patient portal. Therefore, you may be asked to provide your payment information again as this portal is encrypted and credit card details can not be transferred.


Consent Forms: ALL patients under the age of 18, MUST BE SIGNED by BOTH PARENTS. Please ensure the appropriate consent form is submitted according the provider you or your child are seeing and the state you reside in. The consent forms are required to be filled out YEARLY.

PEDIACTRIC and ADULT Update Forms: This must be submitted the THURSDAY BEFORE any scheduled appointment. You will receive an email reminder automatically through your PATIENT PORTAL (CERBO). If you have not received these emails in the past, please check your spam.

Appointment Reminders: These will be sent out 10 days prior via email and 72 hours prior via text. Please make sure your email and phone number are correct on file. If it is telehealth appointment, that email/text reminder will have appropriate doxy link for appointment.

Cancellation Policy: If you do not cancel an appointment AT LEAST 48 HOURS PRIOR, then you will be CHARGED 50% of your scheduled time.

Annuals: An annual is REQUIRED once a year and must be IN OFFICE for Dr. Wells and Dr. Smith and for Dr. O'Hara patients who reside in CT, NY and NJ. Please keep in mind, if you or your child is overdue for one, no prescriptions or tests can be ordered until after your scheduled annual.

Prescriptions and Office Requests: For prescription refills, letters and forms for school and camp need a 1 weeks’ notice in order to be fulfilled. So please notify the office ahead of time.

Please contact our office if you have any questions.



Contact Technical Support

For medical questions, contact your provider or, if you are having a medical emergency, call 911.

What issue are you having?

Please narrow down the issue by selecting one of the options below:

If you have forgotten your password you can use the form here to issue yourself a reset link.

You'll need to enter:

  1. The email address you have on file with your provider
  2. Your date of birth
  3. Your last name
  4. Your zip/postal code (in the U.S., first 5 digits only)

This information must match the information that your provider has on file for you. When you click "Send reset link," the system will send an email to the email address that you entered. If the system is able to verify your account, you'll receive an email with a link that you can follow to create a new password.

If you need further assistance please fill out the form below

If you have forgotten your username you fill out the form here to have your username emailed to you.

If you need further assistance please fill out the form below.

Please double check that you are entering the correct username. To receive an email reminding you of your username, please click here. To reset your password click here. If you need further assistance, please fill out the form below.

If you need further assistance please fill out the form below.

Please fill out the form below and let us know what problem you are experiencing logging in. The more detailed you are in your description the better we can help you.

Please provide the name of the questionnaire and details about what problem you are experiencing.

If you are trying to send your provider a document, you can do so by uploading it using the form on the documents page

Please let us know what issue you are having with the secure messages system. The more detailed you are i your description the better we can help you.

If you need to refill a prescription, please contact your provider by either requesting a refill or sending a secure message.

If you are receiving an error message that there is no matching medication or supplement found, please send a secure message. to your provider with details about the medication or supplement you want to add.

If you are experiencing some other issue, please let us know what issue you are having regarding medications and supplements. The more detailed you are in your description the better we can help you.

Please fill out the form below detailing the error message you have received. If possible, please cut and paste the error message into the 'Message' field.

Please use the Secure Messages form to contact your provider.


This form is for contacting technical support for the Patient Portal. To contact your provider's office, please send them a secure message or reach out to them directly.

Fill out the form below detailing the issue that you are experiencing. Please be as detailed as possible; the more information you provide the better we can help you.

Contact Cerbo Technical Support
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